GENERAL INFORMATION
Special Note on Chocolate Shipments
During the hottest months, we suspend shipment of chocolate. At other times, customers in states experiencing hot weather should be careful about ordering chocolates. Transit times for our shipping methods do not permit the use of insulated packaging. We cannot make refunds or exchanges for chocolate that has melted or is damaged in transit.
Our Guarantee
Our goal is to provide you with high-quality French gourmet foods. If you are dissatisfied with any of our products or if an error was made on our part, we will issue a full refund or immediately send you a replacement upon return of the product.
Shipping
The cost of shipping for retail orders is flat, or fixed, so that you are charged the same amount regardless of the size of your order. That means that whether you order 1 item or 50, you pay the same shipping fee.
Shipping charges for retail orders are as follows:
| Destination | Standard | Express |
|---|---|---|
| Continental U.S. | $9 (web order) $10 (non web order: phone etc) | Call us at 201-731-3102 |
| Non-Continental U.S. (AK, HI, PR, & US VI) | N/A | $18 for up to 15 pounds. If your order is more than 15 pounds, we will contact you to tell you the exact weight and shipping charge before sending. |
Standard shipments are usually made via Fedex Ground. They may sometimes be made via US Postal Service.
Express shipments are made via US Postal Service Priority Mail.
Once the order is shipped, delivery time via standard shipping ranges from 2-3 business days for the Northeast to 6-7 business days for the West Coast. Delivery time via express shipping is 2-3 days. (These delivery times are averages, thus some are longer. Delivery time cannot be guaranteed, particularly during peak holiday seasons.)
All orders received by 4 pm EST will generally be shipped the next business day.
Sale Items
Often we put items on sale when they are nearing their expiration date. For these items, we indicate the expiration date clearly in the product order line and on the order form. But because the clock is ticking on these items, we are unable to accept them back into inventory with enough time to resell them. For this reason, we are unable to offer refunds on sale items.
Security
All orders placed on www.frenchfeast.com use a secure server.
Tax
Sales tax will be added only for taxable products shipped to New Jersey. Taxable products are all sweets except jams, honeys and cookies.
State law requires us to collect tax on the entire shipping charge for all shipments that contain any taxable products.
Returns
To make a return, please call us or send us an e-mail at . In your e-mail, please include your order number, the reason for return (shipping damage, incorrect item shipped, change of mind, dissatisfaction with product, or other) and let us know whether you would prefer a refund or a replacement product. We will respond promptly with instructions about how to proceed. We will pay return shipping if we made a mistake or something is wrong with the product.
Products Damaged in Shipment
Please notify us immediately of any products damaged in shipment and we will immediately reship them or issue a refund. We will also report the damage to FedEx. FedEx policy is to pick up the damaged goods for inspection, so please allow a week after reporting the damage before discarding the goods (in the case that FedEx does not pick them up). The deadline for reporting damage to goods in transit is 14 days. Once this period is passed, we cannot accept any claims.
Privacy Statement
The information that we collect to process your order is kept private. We never sell, rent, or share your name, address, telephone number, e-mail address, or credit card information with anyone. We will use your e-mail address no more than a few times per year to send you updates about French Feast promotions or new products, unless you ask us not to by e-mailing us at .
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